Businesses signing up to the scheme must abide by certain terms and conditions which reflect their commitment to responsible and fair trading.
Individual traders may from time to time be subject to an audit to check they are continuing to adhere to the terms and conditions. A major feature to the scheme is the customers’ feedback which is published on a secure online database.
The scheme is aimed at the home improvement sector and other household related services.
Further detailed information and guidance is provided in the links below.