Trading Standards commitments

We will:

  1. Provide fair and impartial service for both traders and consumers.

  2. Ensure compliance with consumer protection legislation and agree to carry out any investigations promptly and fairly.

  3. Provide advice on both civil and consumer protection legislation upon request by either party.

  4. Assist with staff training for traders where possible.

  5. Provide an officer who will act as a point of contact for the business in any dispute and for the provision of advice and assistance.

  6. Provide appropriate advice to the consumer following a complaint to the service.  Where the complaint cannot be resolved, either party can invoke the dispute resolution process.

  7. Promote the scheme and its members locally.

  8. Conduct regular reviews of the scheme and of these terms and conditions.  The council reserves the right to change terms and conditions where appropriate.

  9. Reserve the right to revoke membership of the scheme where traders pursue a course of business conduct detrimental to consumer’s interests, or in conflict with these terms.

  10. Reserve the right to publicise the removal of traders from the scheme where appropriate.

  11. Provide a comprehensive feedback system that is accessible for both traders and customers.

  12. Process members’ data fairly in accordance with the Data Protection Act.