Information for consumers

What is the Inverclyde Trusted Trader scheme and how does it work?

Trusted trader logo

Inverclyde Trusted Trader scheme is led by Inverclyde Council's Trading Standards service.  It is a membership scheme which will use an online directory of local traders who have made a commitment to treat their customers fairly.

The scheme is designed to:

  • Help consumers avoid rogue traders

  • Help consumers make a more informed choice when choosing a trader

  • Promote good business practice

When customers use a trusted trader, they send in feedback comments and scores to the Trading Standards service, who then publish the information provided on to the traders individual page.  The trader’s customer satisfaction score is the average from all their customer feedback.  The more feedback received, the more accurate the satisfaction score.

Further detailed information and guidance is provided in the links below.

Page last updated: 21 October 2019