Trading Standards commitments
Trading Standards provide a fair and impartial service for both traders and consumers. We will:
Especially for consumers
Promote the scheme and its members locally.
Provide a comprehensive feedback system that is accessible for both traders and customers.
Provide appropriate advice to the consumer following a complaint. Where the complaint cannot be resolved by the parties involved, either can invoke the dispute resolution process outlined in section 6 of the terms and conditions.
Especially for traders
Provide advice on both civil and consumer protection legislation upon request.
Assist with staff training where possible.
Provide an officer who will act as a point of contact for the business in any dispute, and for the provision of advice and assistance.
Ensure compliance with consumer protection legislation, and agree to carry out any investigations promptly and fairly.
Reserve the right to revoke membership of the scheme where traders pursue a course of business conduct detrimental to consumer’s interests, or in conflict with these terms.
Reserve the right to publicise the removal of traders from the scheme where appropriate.
Process members’ data fairly and in accordance with the Data Protection Act.
Conduct regular reviews of the scheme, and of these terms and conditions. We reserve the right to change terms and conditions where appropriate.
Page last updated: 8 May 2018