Community Mediation

Inverclyde Council offer a community mediation service with trained mediators who can help find practical solutions to disputes over noise and other issues.

What is mediation?

Mediation is a way of sorting out difficulties by talking about the issues with the help of mediators.

It is a confidential and impartial process which helps neighbours find a solution to their problem and can cover a wide range of issues.

How does mediation work?

Referrals can be made to the service either by a member of the public self-referring or an agency referral. In order to proceed with a referral at least one party must consent. Once a case is received a mediator is allocated to the case and will make contact with each of the people involved to discuss the issue(s). The mediator will explain the process of mediation and then listen to the concerns raised. If a mediation session between neighbours does go ahead the mediators will arrange a neutral venue for the neighbours to meet and talk about the issues.

Due to being unable to carry out face to face meetings at present we are offering shuttle mediation via telephone. All participants of this service will be offered a face to face meeting when it is possible to do so.

Who are the mediators and what do they do?

Mediators are trained officers, who will listen to all parties involved in a dispute and will remain neutral. It is not their job to suggest solutions or dispute the facts.

What are the benefits of mediation?

• The service is free and is provided by trained mediators
• It allows people in dispute to get a clearer idea of what the problem is
• It is impartial - Mediators do not take sides
• It offers the chance for neighbours to stay on good terms with each other

The Scottish Community Mediation Centre Accreditation Scheme

The Scottish Community Mediation Network (SCMN) believes it is essential that all services and mediators delivering community mediation in Scotland operate at an appropriate level of competence. Inverclyde Council Community Mediation Service is an SCMN Accredited Service.

How can I contact the Service?

The Contacts section of this page provides our telephone number, a link to our email, an on-line form and our address for you to choose which method suits you best to get in touch.

Page last updated: 9 July 2020