Services Delivering on Quality and Cost

Friday 24 March 2017

Inverclyde Council has shown a dramatic overall improvement in quality and value for money for the services it provides.


A report to the Policy & Resources Committee shows over two thirds of performance indicators now rank in the top half of all councils in Scotland for cost, service performance and how satisfied people are.

The Society of Local Authority Chief Executives (SOLACE) developed a series of indicators to help councils compare their performance and improve services.

Inverclyde Council reported on 64 indicators that focus on major services areas such as social care and culture and leisure as well as corporate services.

The Committee was told 67.8% of indicators were in the top half of all councils in Scotland, a dramatic improvement on the previous year’s figure of 49%.

There was a similar improvement in the number of indicators in the third quartile – 18.6% compared with 28.6% the year before – and in the fourth quartile – down from 22.4% in 2014/2015 to 13.6% in 2015/2016.

Among the new indicators being reported for the first time are percentage of procurement spent on local small and medium enterprises and the number of Business Gateway start-ups per 10,000 population.

The figures show there was an increase of 3.7% in the amount spent with local businesses taking Inverclyde to sixth out of 32 councils in Scotland.

The number of Business Gateway start-ups per 10,000 population also increased to 19.2, well above the Scottish average of 16.9.

Inverclyde’s relative performance across the range of indicators is also dependent on a variety of factors including deprivation, investment and policy decisions and population.

Services will use the relevant indicators as part of their self-evaluation process and to inform future improvement planning.

The full report can be found by using the link on this page.

Page last updated: 24 March 2017