Inverclyde Council part of first Supermarket Trading Standards Primary Authority Network

Friday 14 July 2017

Inverclyde Council is part of the UK supermarket industry’s first Primary Authority Network for Trading Standards matters which has been launched by Waitrose.


Buckinghamshire and Surrey Trading Standards will continue to act as the retailer’s Primary Authority but will now work alongside organisations representing regulators in Scotland and Wales that will bring expertise on devolved matters to the network.

Buckinghamshire and Surrey Trading Standards will be joined by Inverclyde Council (Scotland) and Shared Regulatory Services (Wales).

The new Network will mean that intelligence and expertise on matters such as consumer regulation and food labelling can be shared more efficiently than ever before between all parties. This will create greater consistency across the areas that Waitrose trades.

James Brodhurst-Brown, Waitrose’s Manager, Regulatory Affairs & Trading Law, said: “We have worked hard with the different authorities involved to establish this pioneering initiative. Our new Primary Authority Network will help us to approach matters more consistently than ever before.”

Helen Buckingham, Assistant Director at Regulatory Delivery, part of the Department for Business, Energy and Industrial Strategy, said: “This network comes at an exciting time as primary authority evolves to accommodate more and more businesses that value the benefits of the scheme, as well continuing to enable regulators to support local growth.”

Michele Manson, Business Development Team Manager at Buckinghamshire and Surrey Trading Standards, commented: “We are enthusiastic about working with our regulatory colleagues; creating this network helps ensure that we provide Waitrose with the best possible support and advice which is locally relevant to each and every store.”

Inverclyde Council Communities Convener Councillor Jim Clocherty said:

“I am delighted our expertise has been recognised by such a prestigious retailer and I am sure the company will benefit hugely. Waitrose want to establish links with enforcement partners to ensure they take into account all relevant regulatory requirements as well as being able to access local information and intelligence on upcoming legislation.”

Helen Picton, Operational Manager at Shared Regulatory Services, said:

“Shared Regulatory Services is delighted to be part of the new Waitrose Primary Authority Network and we look forward to providing support on regulatory matters devolved to Wales. Working with partners within the Network will ensure that Waitrose receives the complete package of guidance it needs, tailored to its various store locations.”

About Waitrose

Waitrose -winner of the Best Supermarket¹ and Best Food and Grocery Retailer² awards -currently has 354 shops in England, Scotland, Wales and the Channel Islands, including 64 convenience branches, and another 27 shops at Welcome Break locations. It combines the convenience of a supermarket with the expertise and service of a specialist shop -dedicated to offering quality food that has been responsibly sourced, combined with high standards of customer service. Waitrose also exports its products to 58 countries worldwide and has seven shops which operate under licence in the Middle East. Waitrose's omnichannel business includes the online grocery service,, as well as specialist online shops including for wine, and for cookware, utensils and kitchen gadgets. ¹Which? Customer survey ²Verdict Customer Satisfaction Awards

Page last updated: 14 July 2017