Customer feedback

We value your feedback. We will publish your comments, compliments and complaints on a quarterly basis and will report on how we responded

Feedback April  and May 2019

“I’ve just returned from a visit to Greenock and Port Glasgow on a quest to find out more information regarding my Great Grandfather.  I can’t speak highly enough of the help I received from the staff in the Central Library in Greenock, in particular Sandra who definitely went above and beyond getting microfiche information.  I’ll be back to use the service again.  Please pass on my appreciation”.  Via email

 

"Great facility very helpful polite staff. Great place for some time out". 5 star review left on Google Business about Port Glasgow Library.

 

“I wish to thank Caroline from the South West Library.  When my friend died in Coventry, she put her service on the laptop and I seen it all, which was very kind of her.  She is so pleasant when you go into the library, and I hope she is recognised the same”.   Via letter.

 

"Today I was invited along to see @InverclydeLibs autism friendly initiative, or should I say au-some library.  This was amazing!  The thought put into this and the passion from the staff was outstanding.  I was seriously impressed.  Via Twitter 22/5/19

 

Page last updated: 22 May 2019