Customer feedback

We value your feedback. We will publish your comments, compliments and complaints on a quarterly basis and will report on how we responded


October-December 2018

You Said

              We Did

From a Gourock Library Customer by email:


 Dear Alana,

I have been using Gourock Library to work remotely while I care for my elderly mother who is recovering from a recent fall. It has everything I need to work efficiently, namely Wi-Fi, office chairs/tables which are not available in my mother’s home. It means I can keep close to my wee Mum (without being bossed about by her!) and work efficiently without having to travel to and from my office in Glasgow. However the biggest revelation has not been how easy it has been for me to work in Gourock library but what a brilliant and critical Community service it is. The range of skills the staff have dealing with young, old, special needs, people looking for jobs, people learning IT skills and people just looking for company has really impressed me. The facility and the people who work there touch so many people I our community.

Please keep up the great work.


Thank you- we are committed to providing excellent customer service and are delighted that we are meeting your needs.

To staff at Central Library on a Thank You card:


To William, Tricia, Lorna and all other staff,

We can’t believe the time has come for Iona and Eva to start ‘Big girls Nursery’ which means they won’t be able to come to Bookbug anymore. I know their Grandparents took them every week but we want to thank you all for the major part you played in their development. We will make sure their love for books continues. I’m sure they will carry on entertaining us with renditions of all their Bookbug favourites. Thanks again and have a lovely Christmas.












Thank you- Bookbug is a huge part of the early years’ service we provide. We are delighted that Iona and Eve have benefitted from this and that they have had so much fun along the way. Good luck at Nursery.

Page last updated: 25 January 2019