Citizens' Panel

The Citizen’s Panel is made of 1000 residents from across Inverclyde who are surveyed on a regular basis on a range of issues.

What is the Citizens’ Panel?

Inverclyde Citizens’ Panel is made of 1000 residents from across Inverclyde and is used to find out the views of Inverclyde residents on a wide range of issues. Panel members are aged 17 years and over and are selected at random from the electoral register to ensure that the Panel is broadly representative of the population of Inverclyde. Membership of the Panel is representative of the population of Inverclyde by gender, age, employment status, housing tenure, ethnic origin and geographic location.

How does the Citizens’ Panel work?

Members of the Citizens’ Panel are sent two postal questionnaires each year to complete. The questionnaires ask members for their views on a wide variety of issues such satisfaction with Council services, health, community safety, the environment, roads and transport, customer service, sport and leisure and training and employment.

Why do we have a Citizens’ Panel?

Inverclyde Citizens’ Panel enables the Council to regularly consult with Inverclyde residents on wide range of issues and to use the feedback obtained to develop services.

The Citizens’ Panel also enables us to:

  • Find out what issues are important to Inverclyde residents and take action to target these issues.
  • Monitor the effectiveness of our services and target areas for improvement where we are not performing well.
  • Make improvements to our services based on feedback from Panel members.
  • Develop a good relationship with Inverclyde residents by listening to what they tell us and taking action to address issues they are concerned about.

What do we do with the feedback?

We use the feedback we obtain from members of the Panel to improve and develop services to ensure that they are meeting the needs of Inverclyde residents.

We also produce a newsletter which provides a summary of the results from the questionnaires and gives information on what we are doing to tackle the issues that Panel members have expressed concern with. Members of the Panel are sent a newsletter with each questionnaire. 

You can access the Citizens' Panel newsletters by clicking on the links in the document section.


Page last updated: 27 March 2020