Contacting the council

Residents in need helpline

The new phone line aims to help people access provisions, support and advice.

Residents can call 01475 715275 to find out how to access food, how to get a prescription and how to get assistance with shopping and other services, for people who are not on the 'shielding' list.

The helpline will be open Monday to Thursday 9am - 5pm and Friday 9am to 4pm. 

Council customer service centre

The council’s customer services centre reopened on an appointment only basis for a number of services on Wednesday 15 July 2020.  The new opening hours are Monday to Friday, 9am to 3pm.

The telephone lines are open 9am - 4pm Monday to Thursday and to 3.45pm on a Friday. 

Please note there are no payment facilities available within the customer service centre. Please read the service details further below to find out how you can make payments during this time.

Download our handy leaflet for a copy of the service contacts.

Keeping everyone safe

We are working hard to welcome you back to our customer service area. To help us keep everyone safe, please follow these simple steps:

  • Please make an appointment in advance of your visit.
  • Please arrive at your appointment time. We do not have a customer waiting area in operation at this time.
  • If you are displaying coronavirus symptoms, then please call ahead to cancel your appointment.
  • Please follow the social distancing guidance and floor markings in the customer service area.
  • We have installed sanitizer dispensers for your use before and after your visit and safety screens to make your visit as safe as possible.
  • Our staff are here to help you, please respect them at all times.

 

The following services are unaffected:

  • Collection of crisis grants (collection is by appointment only please do not attend before your appointment time).
  • Business visitors by appointment only. Please call the relevant service or customer services on 01475 717171 (Cold calling is prohibited).
  • All telephony enquiries (while resources permit).


The services affected and alternative methods of contact are listed below:

 

Payments

Ways you can pay:

• Using the ‘Pay it Online’ section of our website www.inverclyde.gov.uk/pay-it-online

• Automated telephone payment line 0845 309 6062

• At a Post Office or PayPoint

• Telephone 01475 712590 during office hours.

• By cheque to Inverclyde Council, PO Box 9467, Greenock PA15 1JD (please put your reference or invoice number on the reverse).

 

Council tax

• Entry to the Customer Service Centre is by appointment only please call 01475 712961 to discuss.

• Telephone enquiries: contact 01475 712961 during office hours to speak with an advisor.

• Email your enquiry to council.tax@inverclyde.gov.uk and we will get back to you.

• General information on council tax and forms is available at www.Inverclyde.gov.uk/counciltax

• You can register and manage your council tax online www.inverclyde.gov.uk/counciltaxonline

• Completed forms and supporting evidence can be posted to Inverclyde Council, PO Box 9467, Greenock PA15 1JD or emailed to council.tax@inverclyde.gov.uk  

During business hours forms and evidence can be placed in the council mailbox situated in the carriageway behind the customer service centre. Please enter from Clyde Square and follow the signage. Documents must be contained within an envelope and marked clearly for council tax.

 

Housing benefit and council tax reduction

• Entry to the CSC is by appointment only please call 0800 013 1375 to discuss.

• Telephone enquiries: contact 0800 013 1375 during office hours to speak with an advisor.

• Email your enquiry to benefits.enquiries@inverclyde.gov.uk and we will get back to you.

• General information on housing benefit, council tax reduction and forms is available at www.Inverclyde.gov.uk/advice-and-benefits

• Completed forms and supporting evidence can be posted to Inverclyde Council, Customer Services, Municipal Buildings, Clyde Square, Greenock PA15 1LY or emailed to benefits.enquiries@inverclyde.gov.uk  

During business hours forms and evidence can be placed in the council mailbox situated in the carriageway behind the customer service centre. Please enter from Clyde Square and follow the signage. Documents must be contained within an envelope and marked clearly for housing benefit and/or council tax reduction.

 

Roads and footways

• Telephone enquiries: contact 01475 717171 to speak with an advisor.

• Email your enquiry to customerservice@inverclyde.gov.uk  and we will get back to you.

• Information can be found on our website www.Inverclyde.gov.uk/roads    

 

Environmental

• Telephone enquiries: contact 01475 715901 during office hours to speak with an advisor.

• Email your enquiry to customerservice@inverclyde.gov.uk   and we will get back to you.

• Information can be found on our website www.Inverclyde.gov.uk/environment   

 

Public protection

• Telephone enquiries: contact 01475 717171 to speak with an advisor.

• Email your enquiry to customerservice@inverclyde.gov.uk  and we will get back to you.

• Information can be found on our website www.Inverclyde.gov.uk/environment    

 

Education Enquiries (including the collection and submission of forms).

  • Please email your enquiry to customerservice@inverclyde.gov.uk
  • Completed forms and supporting evidence can be sent to customerservice@inverclyde.gov.uk


Registration of births, deaths and marriages

To support you and ensure you can comply with the stay at home rules in place, we have made these changes to our registration service:

  • Death registrations are being conducted by telephone appointment only. Contact us on 01475 714250 or email registrars@inverclyde.gov.uk  
  • Birth registrations recommenced 29 June 2020.  Contact us on 01475 714250 or email registrars@inverclyde.gov.uk  
  • Indoor civil ceremonies are available from 15 July 2020. Contact us on 01475 714250 or email registrars@inverclyde.gov.uk  

    The registration service offer a five day week service.

    Monday to Thursday - 9am - 4.30pm (lunch closure noon - 1pm)
    Friday - 9am - 3.45pm (lunch closure noon -

 

Page last updated: 30 July 2020