I paid for my garden waste collection permit online and have not received it

Once your payment has been processed, it can take up to 14 days to print the personalised permit for your bin and post it to your home.

If it has been more than 14 days since you ordered your permit and you received the email confirmation but you have still not received the permit through the post, please telephone 01475 714555 to request a replacement permit.

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Page last updated: 10 January 2020