Can I cancel a garden waste collection permit?

Permits can be cancelled within 14 days of purchase to receive a full refund, thereafter no refunds or part refunds will be given. To exercise the right to cancel within the 14 day period, you must inform the Council of your decision to cancel the contract by using the online cancellation process before the cancellation period has expired. If a permit has been issued before the cancellation notice request is received by the Council, you will be liable for any reasonable costs incurred in returning the permit to the Council. In this instance, a refund will be issued upon receipt of the intact and unused permit. For advice contact the Garden Waste Helpline on 01475 714555.

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Page last updated: 11 April 2023