Customer Service Centre re-opens Wed 15 July on appointment only basis

Inverclyde Council’s Customer Service Centre re-opens on a strictly, appointment-only basis for a number of services on Wednesday 15 July 2020.

People will only be allowed into the Municipal Buildings at the time of their appointment. The new opening hours are 9am until 3pm.

No payment facilities are being offered and bills should be paid online, by phone, by post or at a Post Office or PayPoint.

Stephen McCabe, Leader of Inverclyde Council, said, “From Wednesday the Customer Service Centre will be offering a limited range of services on a strictly, appointment only basis. We are not welcoming back the public yet in the way that we would ideally want to but this is another sign that lockdown is progressively easing.

“Keeping everyone safe is our goal and we are asking visitors to follow some simple steps to help us achieve it.”

Customers are being asked to:

  • Make an appointment in advance
  • Arrive on time. There is no customer waiting area in operation
  • Customers with coronavirus symptoms should cancel their appointment
  • Follow the social distancing guidance and floor markings in the customer service area
  • Sanitizer dispensers have been installed and customers are being asked to use them before and after their visit.

The following services are unaffected:

  • Collection of crisis grants (collection is by appointment only. Do not attend before your appointment time)
  • Business visitors by appointment only. Please call the relevant service or customer services on 01475 717171 (Cold calling is prohibited)
  • All telephone enquiries (while resources permit).


The services which are affected and alternative methods of contact are listed below:

Council tax

  • Entry to the Customer Service Centre is by appointment only please call 01475 712961 to arrange.
  • Telephone enquiries: contact 01475 712961
  • Email enquiries: council.tax@inverclyde.gov.uk
  • General information on council tax and forms is available at: www.Inverclyde.gov.uk/counciltax 

Housing benefit and council tax reduction

  • Entry to the CSC is by appointment only please call 0800 013 1375 to arrange.
  • Telephone enquiries: contact 0800 013 1375 
  • Email enquiries: benefits.enquiries@inverclyde.gov.uk
  • General information on housing benefit, council tax reduction and forms are available at: www.Inverclyde.gov.uk/advice-and-benefits

Roads and footways

  • Telephone enquiries: contact 01475 717171 to speak with an advisor.
  • Email your enquiry to customerservice@inverclyde.gov.uk  and we will get back to you.
  • Information can be found on our website www.Inverclyde.gov.uk/roads    

Environmental

  • Telephone enquiries: contact 01475 715901 
  • Email enquiries to customerservice@inverclyde.gov.uk  
  • Information can be found on our website www.Inverclyde.gov.uk/environment   

Public protection

  • Telephone enquiries: contact 01475 717171
  • Email enquiries to customerservice@inverclyde.gov.uk
  • Information can be found on our website www.Inverclyde.gov.uk/environment
  •     

Education Enquiries (including the collection and submission of forms)

  • Email enquiries to customerservice@inverclyde.gov.uk
  • Completed forms and supporting evidence can be sent to customerservice@inverclyde.gov.uk


Registration of births, deaths and marriages

  • Death registrations are being conducted by telephone appointment only. Call 01475 714250 or email registrars@inverclyde.gov.uk
  • Birth registrations recommenced 29 June 2020.  Call 01475 714250 or email registrars@inverclyde.gov.uk
  • Outdoor civil ceremonies are available from 29 June 2020. Call 01475 714250 or email registrars@inverclyde.gov.uk  

Residents in need helpline

The new phone line aims to help people access provisions, support and advice.

Residents can call 01475 715275 to find out how to access food, how to get a prescription and how to get assistance with shopping and other services, for people who are not on the 'shielding' list.

The helpline is open between 9am-7pm Monday-Saturday.