Social media house rules

We use a variety of social media channels which aim to keep you informed about news from the organisation and work with our partners.

Social media should be a safe space to share views and provide feedback. Abuse of any kind is not acceptable, and the Council reserves the right to take appropriate action to deal with any abuse posted on our channels. 

To ensure that everyone has a positive, informative and safe experience, here are a few house rules for being part of our online community:

  • All users must comply with the social media platform’s Terms of Use as well as our own terms of use.
  • Be respectful and kind of each other, as well as our employees. We have thousands of followers, and everyone will have different opinions and life experiences.
  • We will remove, in whole or in part, posts or comments that we feel are inappropriate, or discriminatory against any individual or group.
  • We will remove messages and/or disable comments (where function allows) including reporting and/or blocking users on our social media channels who post messages at us which we believe are:
    • Abusive or obscene
    • Deceptive or misleading
    • In violation of any intellectual property rights, including copyright
    • In violation of any law or regulation
    • Spam (persistent negative and/or abusive posts in which the aim is to provoke a response)
  • We will remove, block, ban and / or report any user to the associated social media platform who:
    • Uses an offensive image as their profile picture
    • Has an offensive username

Users repeatedly engaging with us using content or language which falls into the above categories will be blocked and/or reported to the associated social media platform. We will not tolerate or respond to abusive messages.

We must be politically neutral in our communications. As such, our officers are unable to reply to, endorse or engage with, any content that is of a party-political nature. If you wish to discuss political issues, please contact your local councillor.

Contact us

The Council's social media channels are monitored, on an ad hoc basis during normal working hours.

Our social media channels should not be used to submit an enquiry or to make a complaint.

These should be submitted through the Council's Customer Contact Centre.

Call: 01475 717171 Monday to Thursday 8.45am to 4.30pm and Friday 8.45am to 3.30pm

Email: customerservice@inverclyde.gov.uk (this is monitored during office hours only).