Performance

Welcome to the Performance section of the website. On these pages you can find a wealth of information on how Inverclyde Council is performing.

Inverclyde Council monitors and reports the performance of its services, activities and projects delivered by the council and in partnership with others.  This performance reporting is linked to the delivery of the council’s strategic planning and performance management framework which you can find in the Documents section of this page. 

Our performance information is aimed at showing the difference we are making in improving local outcomes and improving local services.        

Inverclyde Council Best Value Assurance Report 

All public sector organisations have a duty to ensure that they are providing high performing and efficient services.  In early 2017, Inverclyde Council was audited by Audit Scotland and a Best Value Assurance Report (BVAR) on the council was published by the Accounts Commission on 1 June 2017. You can view the Accounts Commission report by clicking on the link on this page.  Overall, the report was very positive, noting the Inverclyde Council has made significant improvements since 2005.  In particular, the council was praised for developing a positive improvement culture that encourages innovation and new ideas; having a clear vision and stable, effective leadership.

The BVAR also included a number of recommendations for improvement and you can assess our progress in our six monthly progress reports. 

Corporate and Directorate Performance Reporting

Inverclyde Council adopted a new Corporate Plan in 2018.  The Plan sets out the direction of travel for the Council over the years 2018/22.  To view our Corporate Plan and also the first Annual Report 2018/19, please click on 'Corporate Plan 2018/22' in the related links section.  

You can also view our Corporate Directorate Improvement Plan Performance Reports by clicking on the Performance Reports link at the bottom of this page.  

Statutory Performance Indicators

  • Key Performance Indicators

Inverclyde Council gathers and publishes performance information on how we are performing across a range of service areas as part of our statutory public performance reporting duty.  You can view our service performance indicators by clicking on the link at the bottom of this page.  

  • Local Government Benchmarking Framework

Benchmarking allows Inverclyde Council to compare our performance with similar organisations to help identify what we are doing well and where we can learn from good practice elsewhere.  You can find out more about the Local Government Benchmarking Framework and compare our performance with other Scottish councils by clicking on the 'Local Government Benchmarking Tool' in the external links section.   

Inverclyde Alliance Community Planning Partnership 

The Inverclyde Alliance Community Planning Partnership holds Board meetings four times a year to review performance on the delivery of agreed outcomes for Inverclyde, to further develop partnership activity and to respond to any issues which arise in the delivery of the Inverclyde Outcomes Improvement Plan (IOIP).  In 2017 the Alliance carried out an area-wide conversation, generated by the 'Our Place, Our Future' survey, which had a response rate of 1.75% of the total population of Inverclyde, the highest number of respondents Inverclyde Alliance has ever had to an engagement process. 

You can view more information on the Inverclyde Alliance, including the Inverclyde Outcomes Improvement Plan and the Annual Report, which sets out progress in the delivery of the partnership's strategic priorities, by clicking on 'Community Planning Partnership' in the related links section

You can also compare data on the performance of Community Planning Partnerships across Scotland by clicking on the 'Community Planning Outcomes Profile' in the external links section.    

Inverclyde Citizens' Panel 

Inverclyde Citizens' Panel is made up of 1,000 residents from across Inverclyde and is used to find out the views of Inverclyde residents on a wide range of issues.  We use the feedback that we obtain from members of the Panel to improve and develop services to ensure that they are meeting the needs of Inverclyde residents.  We also produce a newsletter which provides a summary of the results from the questionnaires and gives information on what we are doing to tackle the issues that Panel members have expressed concern with.    

You can view more information on the Inverclyde Citizens' Panel and the newsletters by clicking on 'Inverclyde Citizens' Panel' in the related links section.    

How we use our Resources

  • Annual Accounts

You can view our Annual Accounts by clicking on 'Financial Statements' in the related links section.    

Page last updated: 29 August 2019